Eastern General Insurance

Eastern General Insurance is an insurance company based in Rochester, New York with offices throughout Rochester and Buffalo, New York.

The Problem: Multiple Offices Without Data Interconnectivity

Because of the multiple locations in different cities there were multiple data sets on multiple servers. This created two problems.

First, the customer's data was only be available in the location where that customer started their policy. If a customer went into a location other than where they started their policy the Customer Service Reps [CSR] would have to call for all the necessary information. This tied up phone lines and people.

Second, All of the central management functions had to be done by phone or fax, creating more paper and requiring more time.

The Solution:

Working together with Eastern General Insurance, Ganze Technology, LLC designed and implemented a sub netted network where every store is it's own network, but is connected to every other store using Netopia firewall / VPN routers over cable modem connections. This effectively allows Eastern General Insurance to use the Internet as a point to point connection to all of the other stores. The low cost of the cable modem connection keeps monthly costs down and the VPN and firewall insure Internet security.

When the CSRs need customer information from another location they simply double click the desktop icon for the office they need and connect to a remote desktop session on a computer in the other office. This gives them all of the functionality they would have had if they had driven to the other store and logged on to a workstation.

Call Ganze Technology, LLC with your remote office needs. We'll design a system for you that is cost effective and secure.